In order to test ahead of time whether these accessory kits will work within your production pipeline or creative design workflow please make use of the Free Evaluation Kit available for research & development purposes. It should give you a good idea of the topology, polycount, and geometry to expect from all of our kits and will help you make an informed decision about whether our products are right for you before you make any purchases.
If you find something lacking in one of our kits we would love to have the opportunity to make it right. Please send us a message detailing the issue and we will fix it if it falls within the scope of our warranty. Any upgrades or fixes to any of our products will be available to anyone who has purchased it via the original download link for free for life. It is our aim to offer the highest quality product to our customers.
If you are not satisfied with our products we will offer you a refund for the sale price of the items. We would kindly ask that you delete all copies of refunded items.
You should expect to receive your refund at most three weeks from the time of the request, however, in many cases you will receive it more quickly. This time period includes the time it takes us to process your refund request once we receive it (3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.